Senior Officer, Professional Assessment & Certification
Job Responsibilities
- Provide full administrative and operational supports under the scope of professional assessment in Professional Qualification Programmes (PQPs), Continuing Development Programmes (CDPs) and B.E.S.T. Programmes, including all pre-examination, during-examination and post-examination works for both F2F and remote examination;
- Handle customers’ enquiries under the scope of professional assessment and certification via email and hotline;
- Assist the relationship management for in-house clients under the scope of professional assessment and certification by providing high-quality and timely services with excellent customer experiences;
- Assist in managing and delivering the post-approval logistics and operational supports in exemption, grandfathering and certification services of professional qualifications;
- Assist in managing and providing relevant training to pool of invigilators in both face-to-face and remote examination;
- Assist in maintaining and revising the policy, procedure and guideline under the scope of professional assessment and certification;
- Assist in compiling various management information reports as to reflect business updates for decision
- Perform ad-hoc tasks assigned by supervisors
Job Requirements
- Degree holder with at least 5-year relevant experience gained from banking, financial, training and education industries preferred
- Energetic, customer-oriented, pleasant, self-motivated and proactive
- Demonstrate ability to multi-task and work independently
- Team player with strong communication and interpersonal skills
- Excellent command of both spoken and written English and Chinese (including Putonghua)
- Proficient in computer software applications including MS Word, Excel, PowerPoint and Chinese word processing
- Less experience will be considered as Officer
