Membership Manager (Outreach and Events)
Job Responsibilities
- Develop and formulate strategies in membership recruitment and retention for both Corporate and Individual Members
- Effectively manage Members’ communication to ensure the membership services/benefits are visible to the key segments
- Drive membership benefits’ campaign and initiatives including free CPD activities, new members’ welcome event, lifestyle activities, etc.
- Work closely with management team in membership recruitment including banks’ senior management, award judges, HKIB programmes’ trainers & examiners, committee members, event sponsors, etc.
- Collaborate with different stakeholders and collaborative partners in membership recruitment including universities, professional institutions, etc.
- Work on government funded projects involving Corporate Members and other Authorized Institutions in Hong Kong aiming for talent development for the local banking sector
- Oversee membership operations in enhancing efficiency including CRM system, annual membership renewal and member’s satisfaction and preferences surveys, etc.
- Promote a data-centric mindset within the team and ensure membership data quality
Job Requirements
- Degree in business administration, marketing, communications, or related discipline •
- Minimum 8 years relevant experience covering event & project management as well as stakeholders’ communications and engagement with at least 3 years’ managerial experience
- Strong project management, analytical and problem solving skills
- Knowledge and exposure in the banking & finance industry would be advantageous
- Able to work independently and make sensible judgment from a macro perspective
- Able to prioritise, to work flexibly, and to handle multi-tasks with tight deadlines and under pressure
- Proven skills in communication and literacy including proof-reading and presentation skills
- A hands-on and detailed-oriented person with high accuracy
- Proficiency in English and Chinese (verbal and written)
