Assistant Manager, Relationship Management

Reporting to the Senior Manager, Relationship Management, the colleague will assist to build, nurture, and maintain strong, long-term relationships with clients, partners, and stakeholders. He/she will act as the primary point of contact, ensuring client satisfaction, driving engagement, and identifying opportunities for growth and collaboration.

Job Responsibilities

  • Act as the key point of contact with banks (both HK and ex-HK) covering all HKIB business lines (ECF, CB, CDP, Membership and Events).
  • Build and maintain strong, trust-based relationships to ensure client satisfaction and loyalty by proactively identifying and addressing their needs, challenges, and opportunities.
  • Support the formulation and execution of business development strategies (PQP and CDP) by conducting market research, preparing tracking reports, performing performance analysis, managing social media marketing, and maintaining active communication with banks.
  • Monitor key sales metrics to assess progress against targets, identify trends, and provide actionable insights to ensure strategic objectives are met.
  • Collaborate closely with trainers to ensure that CDP training (both public and in-house) aligns with latest market developments and effectively addresses clients’ evolving training needs.
  • Perform quality assurance checks on CDP training to ensure it meets HKIB’s standards.
  • Perform additional responsibilities as assigned by the supervisor to support departmental and organisational objectives.

Job Requirements

  • Bachelor’s Degree or above in business, marketing, communications or related fields.
  • 5+ years of experience in relationship management, account management and business development. Preferred experience in the education sector, training operations, invigilation, or examination, but not required. Banking experience is also an asset.
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Self-motivated, eager to learn, and a strong team player.
  • Stay updated on current market conditions, identify emerging business trends, and propose product enhancement initiatives through relevant market research and analysis.
  • Fluent in spoken and written English, Putonghua, and Cantonese.
  • Proficient in computer software applications, including MS Outlook, Word, Excel, PowerPoint, and Chinese word processing.